Get Help with AI Commons
Submit a support ticket for technical issues, API access, bot requests, feature requests, token limit overrides, or bug reports, and track its progress.
In-app chat assistant
Once you're signed in, AI Commons has a chat assistant in the bottom-right corner. Open it any time you need quick help. The assistant offers three options:
Ask the assistant
Instant answers pulled from the AI Commons help docs.
Great for "how do I..." questions about models, bots, and features.
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Submit a Ticket
Submit a ServiceNow ticket for assistance with submitting bugs, request a feature or other help.
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Talk to a technician
Chat live with the AI Commons team during office hours
(11 a.m.–4 p.m. PT, Mon–Fri).
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FAQs
Visit our FAQ page to learn more